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Q - How do I place an order?
A - The quickest, easiest and safest way to place an order is by
using our secure on-line shopping cart. In the description of every
item on our site there is an "Add to Cart" button. Click that button
and the item will go directly into the "Shopping Cart", just as
if you were placing something in your shopping cart at a grocery
store. You will then be given an option to continue shopping or
to "Checkout".
Q - How can I keep a check on what orders I placed in my shopping
cart?
A - Anytime during your session on our site you can click on the
link
View Cart
Which is found on the top of every product page. It will take you
to your personal cart which shows a list of the item(s) you ordered,
the price of each item as well as your total bill and other ordering
information.
Q - What methods of payment can I use to pay for my order?
A - We accept Mastercard, Visa and American Express cards. We also
accept Checks, and Money Orders. Instructions are on our order form.
Make checks payable to Globe & Map Shop LLC.
Q - How safe is it for me to place an order on-line with my
credit card?
A - It is extremely safe! We use SSL (Secure Locket Layer) security
and digital certificates powered by Veri-sign to encrypt your credit
card number and personal information. A digital certificate, also
known as Digital ID's, is the electronic equivalent to a passport.
It is a credential, issued by a trusted authority, that individuals
or companies can present electronically to prove their identity
or their right to access information. As an indication of the secure
order form, you will be able to see a symbol of a closed lock at
the bottom of the page(s).
Q - Can I give you a Purchase Order Number and be billed?
A - Yes, we accept Purchase Orders from schools. We also accept
Purchase Orders from businesses with established accounts.
Q - Will I be charged sales tax for my order?
A - All residents of Virginia will be taxed on their purchase based
on the tax rate applicable for their billing address. Sales outside
of Virginia are not taxed as well as those entities that have tax-exempt
status.
Q - Do you have discounts for quantity orders?
A - Yes. The discount will have to be factored on a per order basis,
and it will depend on the items and the quantities that you would
like to receive. The best way to request information on quantity
discounts is to send an E-mail to Customer Service describing the
product and how many you will like to order, and a member of our
staff will be able to notify you (usually within 24 hours) of the
discount that you will be given.
Q - How can I be sure you received my on-line order?
A - Once you submit your on-line order, you will receive an E-mail
confirmation. This will confirm that your order was sent to us for
processing. If you do not receive an E-mail confirmation and/or
you receive an error message, please E-mail us (forwarding the information
regarding the error, if available) to Customer Service so that we
can assist you in placing your order and solving any problems that
may have occurred.
Q - What method of shipping do you use?
A - We primarily use UPS for deliveries within the United States.
On occasion we also use Federal Express, Airborne Express, and the
United States Postal Service. International orders are sent via
the United State Postal Service. We use our best judgment, based
on the destination and products ordered, to assure that your items
arrive quickly and safely. Within the Metro-Richmond area, we can
also arrange for your items to be delivered via a local courier
service. If you have a shipping preference, please be sure to indicate
it in the "Comments" area of your order form.
Q - How long will it take to receive my order?
A - On-line orders are downloaded from our system each morning
at approximately 6:00 a.m., Eastern Standard Time, and are processed
for shipment Monday - Friday, 8 a.m. - 5:00 p.m., at our business
office located in Richmond, Virginia. Items are then shipped directly
from us and/or from any number of facilities located around the
country. Therefore, in some cases orders containing multiple items
will arrive separately. If an item is in stock it is usually shipped
to you within 24-48 hours of the time the order was processed. As
most items are shipped via UPS Ground, deliveries generally take
anywhere from 1 to 7 business days from the time it leaves the facility
and arrives at your delivery location. In most cases faster methods
are available, but you must request special delivery needs in the
"Comments" section when placing your order. International orders
are usually shipped via Parcel Post Air with the United States Postal
Service, and should arrive within 7 to 10 working days from the
time your order was processed based on the delivery address. If
an item is temporarily out of stock, or a specialty or custom item,
please allow three to four weeks for delivery. You will be notified
if your item(s) fall into this category. We do not issue backorders,
so if you are notified that an item is "Out of Stock" via E-mail,
phone, or mail, your order (or partial order if you ordered multiple
items) will automatically be canceled.
Q - How do I let you know that I need to have my order "rushed"?
A - Please indicate any and all special instructions in the "Shipping
Instructions" section of the Checkout Form. We will make every attempt
to accommodate your request, and will advise you prior to processing
the order if it will not be possible.
Q - How can I track an order that I placed?
A - Simply forward your on-line order confirmation via E-mail to
Customer Service or fax to (804)378-0330. All pertinent information
that we need to track your order is included on your confirmation.
We will contact you as soon as we have completed our research.
Q - How can I get more information on a product that I saw on
the site?
A - Please E-mail us at Customer Service or Fax us at (804)378-0330.
You may also call us at 1-800-948-6845 or (804)320-0719 for any
additional information you may need regarding items you have seen
on the site and/or may be looking for are unable to find. We have
an extensive knowledge of the map and globe industry, and we will
be able to assist you in your search for "just the right thing".
Q - How do I get more information on custom mapping?
A - Please E-mail us at Customer Service or Fax us at (804)378-0330.
You may also telephone us at 1-800-948-6845 or (804)320-0719 for
information you may need regarding a custom map project. Be sure
to include all specifics of your project and a desired time frame.
The custom map department will contact you if they need additional
information. Then they will review your data and send you a time
and cost estimate.
Q - My order was incomplete. What does that mean?
A - If you ordered a variety of different items (i.e., maps and
globes, etc.) your items are most likely being sent from different
facilities within the U.S. If you have received an E-mail stating
that an item is "Out of Stock" this item will not be backordered,
and was canceled from your original order. Likewise, if you receive
the receipt/invoice and the quantity of an item is "0" (zero), this
item was unavailable and was also canceled from the original order.
Q - I was not charged for one of the items I ordered? Is it
back-ordered?
A - If you receive the receipt/invoice and the quantity of an item
is "0" (zero), this item was unavailable and was canceled from the
original order. Backorders are not issued.
Q - What should I do if I receive the wrong item?
A - Please notify us immediately via E-mail at Customer Service
or Fax us at (804)378-0330 or telephone us at 1-800-948-6845 or
(804)-320-0719. We will arrange for a pick-up of the incorrect item
and will get the correct item out to you right away.
Q - What should I do if my order arrives and the shipping carton
is damaged?
A - If the packaging is visibly damaged, please DO NOT ACCEPT THE
SHIPMENT and notify us immediately via E-mail at Customer Service
or Fax us at (804)378-0330 or telephone us at 1-800-948-6845 or
(804)320-0719. We will arrange to have a replacement sent out to
you right away.
Q - What should I do if I find a damaged item after I open an
undamaged container?
A - If you open your apparently undamaged shipment and find that
the product inside is damaged, notify us immediately by E-mail at
Customer Service, or fax us at (804)378-0330 Or telephone us at
1-800-948-6845 or (804)320-0719. We will arrange for a replacement
to be sent out to you.
Q - Can I return something if I don't like it, or it is not
what I thought it was?
A - Click here to see our return policy. Return Policy
Q - Do you sell or share your customer information with anyone?
A - Absolutely NOT! The information you submit is used solely for
the purpose of processing your order. We do not sell or share customer
information with any other individual or business. We ourselves
are totally against unsolicited phone calls and E-mails and feel
strongly about protecting the privacy of our customers. We would
never grant access to any information given to us in confidence
by anyone. In fact, we do not use the information ourselves for
any purpose other than completing your order. We do not even put
your name on our own mailing list. Click here to see our policy
on privacy. Privacy Statement
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